End-to-end, hands-on administrative management for active claims—functioning as your dedicated claim clerk.
Incident Processing: Immediate intake, review, and rigorous documentation of cargo damages, losses, shortages, and liability claims.
Evidence Gathering: Comprehensive collection of on-scene photos, Bills of Lading (BOL), Proof of Delivery (POD), and commercial invoices directly from drivers and brokers.
Total Stakeholder Communication: Serving as the central hub between your drivers, carriers, insurance adjusters, and brokers.
Active Claim Management: Persistent, daily follow-up on open files with insurance companies to expedite settlement approvals and coordinate final payment processing.